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To be eligible for a return, items must be unused, in original condition, with tags and packaging, and accompanied by proof of purchase.
Returns must be requested by email before being sent back. Items returned without contacting us first cannot be processed.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, the following items cannot be returned or refunded:
Refunds
Once we receive and inspect your return, we’ll follow up with you promptly regarding your refund status. If everything is in order, your refund will be issued to the original payment method within 2–7 business days. Please note that processing times may vary depending on your bank or credit card provider.
If you have any questions at any point, our team is here to help. We’re committed to finding the best possible solution and ensuring you’re satisfied with your experience.
We truly appreciate your support and hope you enjoy your purchase.
Framing oil paintings and canvases requires a careful balance of preservation and presentation. The process involves selecting sturdy frames and archival materials to protect the artwork from environmental factors while ensuring the canvas remains taut and secure. With attention to detail and expert craftsmanship, each piece is transformed into a visually striking and long-lasting display.
Framing traditional Chinese paintings and calligraphy on rice paper is an intricate process requiring expert care. It involves releasing wrinkles, ensuring ink and paint remain intact without dissolving, and carefully mounting the piece. Each step is meticulously executed to preserve the artwork’s delicate nature while enhancing its beauty, making it a true testament to timeless craftsmanship.
Framing silk scarves requires thoughtful attention to detail, including the careful selection of frames and materials. This process ensures not only the safety and protection of their delicate fabric but also highlights their intricate designs, transforming them into stunning and elegantly displayed works of art.
